Terms & Conditions

01. Reservations & Payment

• A $200 deposit is required at the time of booking to secure your reservation. This deposit will be applied toward your final tour balance.
• A valid credit card must remain on file throughout the reservation. The remaining balance, including applicable fees and gratuity, will be charged upon completion of your tour.
• Guests wishing to use a different credit card or split their final payment between multiple cards are welcome to do so. Please notify your driver, who will provide a credit card authorization form to arrange payment.
• Additional charges for services such as out-of-area transportation, food purchases, special requests, or extended tour time will be added to the final invoice.
• A 20% driver gratuity is automatically applied to all tours. Guests may elect to pay their driver's gratuity separately through cash or an accepted digital payment method, provided arrangements are communicated so the final invoice can be adjusted.
• A $12 processing fee applies to reservations made through our online booking system. This fee is non-refundable in the event of a guest-initiated cancellation.
• Reservations made directly with our team over the phone do not incur an additional booking processing fee.

02. Tour Duration & Transportation

• Tours require a 3-hour minimum for pickups within Yamhill County and a 5-hour minimum for pickups outside Yamhill County.
• Pinot Car is based in McMinnville, Oregon, with vehicles operating from the Dundee area.
• A $50 fuel surcharge applies to pickups located more than 50 miles from Dundee, Oregon.
• Billable tour time begins at the scheduled pickup time and concludes upon arrival at the final drop-off location.
• Guests may request additional tour time, subject to vehicle and driver availability. Extensions are billed at the applicable hourly rate and added to the final invoice.
• Transportation routes, pickup arrangements, and requested stops are subject to availability, travel conditions, and confirmation by Pinot Car.
• Pinot Car reserves the right to refuse or discontinue service in circumstances involving safety concerns or violations of these terms.

03. Passenger Safety & Guest Conduct

The safety and comfort of our guests, drivers, and winery partners are extremely important to us.

• In accordance with Oregon State transportation and safety policies, open alcoholic beverages and alcohol consumption are not permitted inside our vehicles.
• Guests are welcome to bring water, coffee, soft drinks, and other non-alcoholic beverages.
• If a guest consumes alcohol or possesses an open alcoholic beverage inside the vehicle, the driver will immediately terminate the tour without a refund. Guests will be responsible for payment of all tour time used up to the point of termination, including the applicable 20% driver gratuity. Any outstanding balance will be charged to the credit card on file.
• Pinot Car will not exceed the legal passenger capacity of any vehicle. All passengers, including infants and children, count toward the total passenger capacity.
• All passengers must occupy designated seats and wear properly fastened seat belts whenever the vehicle is in motion.
• Guests are expected to treat their driver, vehicle, winery staff, and fellow winery guests with courtesy and respect.
• Threatening, discriminatory, derogatory, racist, abusive, or otherwise inappropriate behavior will not be tolerated under any circumstances. The safety, comfort, and well-being of our drivers and guests are our highest priorities. If a driver feels threatened, unsafe, or uncomfortable due to guest behavior, they reserve the right to immediately terminate the tour without a refund. Guests will remain responsible for all tour time used up to the point of termination, including the applicable 20% driver gratuity. Any outstanding balance will be charged to the credit card on file.
• Guests must follow all reasonable safety instructions provided by their driver.

04. Traveling With Children

We are happy to welcome families aboard Pinot Car and want every member of your group to enjoy a wonderful experience.

• Children of all ages count toward the vehicle's passenger capacity.
• Parents or guardians are responsible for providing and properly installing any required car seats or booster seats in accordance with applicable safety laws.
• For safety and liability reasons, Pinot Car drivers are unable to install, adjust, or verify the proper installation of child safety seats.
• Parents or guardians must supervise their children at all times throughout the tour.
• Children may not be left unattended or alone with a Pinot Car driver at any time, including during winery tastings, stops, or while traveling in the vehicle.
• Pinot Car drivers cannot provide childcare or assume responsibility for supervising minors.
• A parent or responsible guardian must remain with their children throughout the entire experience.
• Guests are responsible for confirming that their chosen winery destinations accommodate children if planning their own tour. Our concierge team is happy to assist with identifying family-friendly options.

05. Traveling With Pets

Well-behaved dogs are welcome on Pinot Car tours with advance approval. At this time, we are unable to accommodate other pets or animals, with the exception of service animals recognized under the Americans with Disabilities Act (ADA) and applicable law.

• Guests must notify Pinot Car before their tour if they plan to bring a dog.
• A $50 pet cleaning fee applies.
• Dogs must remain securely leashed and under their owner's supervision throughout the experience.
• For safety and liability reasons, guests are responsible for supervising and caring for their pets at all times.
• Pinot Car and its drivers cannot assume responsibility for pets at any time, including during winery tastings, stops, or while traveling in the vehicle.
• Guests may not leave their pets unattended in the vehicle or in the driver's care.
• Guests are responsible for any damage or excessive cleaning resulting from their pets.
• Not all wineries permit dogs. Guests must comply with each winery's individual pet policies.

These pet restrictions do not override any rights or accommodations required by applicable service-animal laws.

06. Food, Beverages & Vehicle Cleanliness

Guests are welcome to bring snacks, packed lunches, and non-alcoholic beverages to enjoy during their tour.

We kindly ask that guests help maintain the cleanliness and comfort of our vehicles.

• Normal, reasonable use of the vehicle is included in your tour.
• If excessive cleaning is required following a tour, an additional $50 cleaning fee per hour will be applied to the final invoice.
• Guests are responsible for spills, stains, damage, or other conditions requiring cleaning beyond normal vehicle preparation.
• Situations requiring extensive professional detailing or significant restoration may result in a minimum $300 charge, depending on the nature and extent of the cleaning required.
• Cleaning charges will be assessed according to the services actually required. The same cleaning work will not be charged twice under separate fee categories.

07. Vehicle Damages

Guests are responsible for damage caused to the vehicle's interior, exterior, furnishings, or equipment during their reservation.

• Damage resulting from guest negligence, misuse, or inappropriate behavior may result in repair or replacement charges.
• Extensive cleaning or professional detailing may incur additional charges as described in Section 6.
• Damage that prevents a vehicle from being used for scheduled services may result in additional charges for repairs and documented lost revenue, to the extent permitted by applicable law.
• Pinot Car reserves the right to document damage and assess reasonable charges for necessary repairs, cleaning, or replacement.

08. Wine Purchases, Shipping & Personal Belongings

We are always happy to help guests safely organize their Wine Country purchases.

• Pinot Car will take reasonable care when assisting with wine purchases and other items during a tour.
• Guests remain responsible for their personal belongings, valuables, and purchases.
• Pinot Car is not responsible for loss, theft, breakage, or damage to personal belongings or purchased wine, except where liability cannot legally be excluded.
• Guests are encouraged to arrange wine shipping directly through the winery whenever possible.
• When available, Pinot Car may assist in coordinating shipping through an appropriately authorized provider.
• A $50 handling fee applies to Pinot Car shipping assistance, in addition to applicable shipping and packaging costs.
• All wine shipments are subject to applicable state laws, carrier requirements, destination restrictions, and provider availability.

09. Cancellations & Refunds

We understand that plans sometimes change, and we aim to make the cancellation process as straightforward as possible.

• Reservations canceled at least 7 calendar days before the scheduled tour date are eligible for a full refund of the $200 deposit or, if preferred, a credit toward a future tour.
• Cancellations made fewer than 7 calendar days before the scheduled tour date are not guaranteed a refund of the reservation deposit.
• The $12 online booking processing fee is non-refundable in the event of a guest-initiated cancellation, regardless of when the cancellation occurs.
• Reservations made over the phone do not incur the additional online booking processing fee.
• If Pinot Car must cancel a tour due to dangerous weather conditions, vehicle issues, or other unforeseen circumstances that prevent safe operation, guests will receive a full refund or credit of payments made to Pinot Car for the canceled service.
• Pinot Car is not responsible for cancellation fees charged by wineries, restaurants, or other independent third-party providers.
• Additional charges resulting from guest-requested last-minute changes may apply.

10. Winery Reservations & Third-Party Services

As part of our complimentary concierge services, Pinot Car is happy to assist with winery recommendations, itinerary planning, and coordinating reservations.

• Winery reservations, tasting experiences, restaurant bookings, and other third-party arrangements remain subject to the policies and availability of each provider.
• Guests are responsible for winery tasting fees, meals, purchases, and additional third-party charges unless otherwise specified in writing.
• Pinot Car does not assume ownership or financial responsibility for reservations made with independent businesses.
• Disputes regarding third-party charges, cancellations, or services must generally be resolved directly with the provider.
• Guests are encouraged to communicate any itinerary changes as early as possible so our team can assist with adjusting reservations when feasible.

11. Photography & Promotional Content

We love helping guests capture the special moments that make Wine Country experiences memorable.

• Drivers may assist guests with taking group photographs and videos when requested, provided doing so does not interfere with safety or scheduled responsibilities.
• Guests are welcome to share photographs and videos of their experience with Pinot Car by emailing is 7 seas casino free.
• Pinot Car will not publish, share, or use identifiable guest photographs or videos for marketing or promotional purposes without guest permission.
• Guests may decline requests to participate in promotional photography without affecting their tour experience.

12. Events Beyond Our Control

Pinot Car is not responsible for service interruptions, delays, itinerary changes, or cancellations arising from circumstances beyond our reasonable control.

These may include, but are not limited to:

• Dangerous weather conditions
• Natural disasters
• Pandemics, epidemics, public health emergencies, or widespread infectious disease outbreaks
• Road closures or hazardous driving conditions
• Traffic incidents or accidents
• Unexpected vehicle or mechanical issues
• Government restrictions or emergency conditions
• Other unforeseen events affecting the safety or availability of transportation

Our team will make reasonable efforts to communicate changes promptly and identify alternative arrangements when possible.

Cancellations initiated by Pinot Car remain subject to the refund provisions outlined in Section 9.

13. Liability & Guest Responsibility

Guests acknowledge that participation in Wine Country tours and related activities may involve inherent risks associated with travel, winery visits, and other activities.

Guests agree to follow applicable laws, venue policies, and reasonable safety instructions throughout the tour.

To the extent permitted by applicable law, Pinot Car, LLC is not responsible for injury, illness, loss, or property damage arising from circumstances beyond its reasonable control.

Nothing in these terms is intended to waive or limit liability that cannot legally be excluded, including liability arising from conduct for which Pinot Car remains responsible under applicable law.