A Little Wine Country Wisdom

We’re always happy to help capture those special Wine Country moments! Whether it’s a group photo among the vineyards or a fun video from your day, just ask your driver. We’d love to help you preserve the memories!

If you’re comfortable with us sharing your experience on our social media, we’d love to see your favorite photos and videos! Feel free to send them to [email protected].

Your privacy is important to us, and we will never share or use guest photos or videos for promotional purposes without your permission.

We want you to enjoy your day without feeling rushed!

If you’d like to extend your tour, we’re happy to accommodate whenever scheduling allows. Additional time is billed at your group’s applicable hourly rate and will be added to your final invoice.

Please keep in mind that winery reservations and tasting appointments may have specific arrival times. Your driver will help keep your itinerary running smoothly while allowing you to enjoy each stop along the way.

A 20% driver gratuity is automatically included in your tour charges.

Please note that gratuities for winery tasting hosts, restaurant servers, and other hospitality staff are not included.

While gratuity is always at your discretion, we encourage our guests to show their appreciation when they’ve received wonderful service. It’s a thoughtful way to thank the people who help make your Wine Country experience so special!

There are still some wonderful wineries that welcome walk-in guests, if possible we are happy to be flexible during your day out.

As part of your reservation, our concierge service is included. Our team will recommend wineries, coordinate tasting appointments, and help create an itinerary that makes the most of your day.

If you’ve already made your own reservations, we’ll gladly review your itinerary to ensure the route and timing work well together.

A 3-hour minimum applies to pickups within Yamhill County, while a 5-hour minimum applies to pickups outside Yamhill County.

Most guests choose a tour lasting approximately 6–8 hours, allowing time for three winery visits, a lunch stop, and travel between destinations.

Pinot Car is based in McMinnville, Oregon, with our vehicles operating from the Dundee area. A $50 fuel surcharge applies to pickups located more than 50 miles from Dundee, Oregon.

At this time, we can offer pickups and drop-offs in Portland up to eleven (11) guests.

Please share your pickup location when booking so our team can confirm availability and any applicable charges.

Some offer earlier tastings or extended evening experiences.

Our concierge team will help you plan your itinerary around each winery’s available tasting times.

There are still some wonderful wineries that welcome walk-in guests, if possible we are happy to be flexible during your day out.

As part of your reservation, our concierge service is included. Our team will recommend wineries, coordinate tasting appointments, and help create an itinerary that makes the most of your day.

If you’ve already made your own reservations, we’ll gladly review your itinerary to ensure the route and timing work well together.

You’re welcome to bring along snacks or a packed lunch to enjoy during your tour. We always recommend staying hydrated and having something to eat throughout the day.

If you’d prefer to stop for lunch at a local restaurant, winery, or market, we’d be happy to help incorporate that into your itinerary.

We simply ask that guests help us keep our vehicles clean and comfortable for everyone. While we understand that an occasional crumb or small spill can happen, if excessive cleaning is required following your tour, an additional cleaning fee of $50 per hour will be applied to your final invoice.

We appreciate your help in keeping our vehicles in wonderful condition for all our Wine Country guests!

A $50 handling fee applies, in addition to applicable shipping and packaging costs.

We always recommend checking with the winery about its direct shipping options, as wineries are the most equipped to package and ship wine purchases.

Wine shipments are subject to applicable laws, shipping restrictions, and availability through an authorized shipping provider. Shipping to Utah is strictly prohibited.

Well-behaved dogs are welcome with advance notice. We ask that pets remain leashed and under your care throughout the experience.

A $50 pet cleaning fee applies.

Not all wineries are dog-friendly, so please let us know when booking. Our concierge team can help identify tasting experiences where your pup will be welcome.

For safety and liability reasons, guests are responsible for supervising and caring for their pets at all times throughout the tour. Pinot Car and its drivers are unable to assume responsibility for pets at any time, including during winery tastings, stops, or while traveling in the vehicle. We kindly ask that pets remain securely leashed and under their owner’s care throughout the experience.

Well-behaved dogs are welcome on Pinot Car tours with advance approval. At this time, we are unable to accommodate other pets or animals, with the exception of service animals recognized under the Americans with Disabilities Act (ADA) and applicable law.

Yes!

Our hourly transportation rates remain the same whether you plan your own itinerary or have our concierge team help coordinate your experience.

Itinerary planning assistance is complimentary, and we’re always happy to review your reservations to ensure everything flows smoothly.

Yes. A $200 deposit is required to secure your reservation and is credited toward your final tour balance.

A valid credit card must remain on file, and the remaining balance will be charged upon completion of your tour.

Yes. A $12 processing fee applies to reservations made through our online booking system.

This fee is non-refundable if you choose to cancel your reservation, regardless of when the cancellation occurs.

We understand that plans sometimes change!

We understand that plans sometimes change!

Reservations canceled at least 7 calendar days before the scheduled tour date are eligible for a full refund of the $200 deposit or, if preferred, a credit toward a future tour.

For reservations made through our online booking system, a $12 non-refundable processing fee applies. This fee is not refundable in the event of a guest-initiated cancellation.

Guests who prefer to book directly with our team over the phone are welcome to do so, with no additional processing fee.

Cancellations made fewer than 7 calendar days before the scheduled tour date are not guaranteed a deposit refund.

If Pinot Car must cancel a tour due to dangerous weather conditions, vehicle issues, or other unforeseen circumstances that prevent safe operation, guests will receive a full refund or credit of payments made to Pinot Car for the canceled service.

Pinot Car is not responsible for cancellation fees charged by wineries or other third-party providers.

Not at all!

A 20% driver gratuity is automatically applied to all tours and included in your final invoice.

For your convenience, gratuity can be charged to the credit card on file, so there’s no need to have cash available at the end of your experience. However, you’re more than welcome to provide your driver’s gratuity through cash, Venmo, Zelle, or Cash App, if preferred. Please note that digital payment options vary by driver.

Simply let your driver know your preferred payment method so we can ensure your final invoice is adjusted accordingly.

Of course!

If you’d prefer to use a different credit card or split the final balance between multiple cards, we’re happy to accommodate!

Simply let your driver know your preferred payment arrangements. They’ll provide a credit card authorization form to collect the necessary information and ensure your final payment is processed accordingly.